Help & FAQs
Get help and answers to some common questions
General Questions
1. What types of vehicles can I list?
You can list a variety of vehicles including cars, vans, and commercial vehicles. You can also list car parts and accessories.
2. Do I need an account to browse listings?
No, you can browse listings without creating an account. However, you will need to create one to post an ad or contact sellers.
3. Is my personal information safe on yogarage.com?
Yes, we take your privacy seriously. All personal data is protected under GDPR regulations and we use secure methods to ensure your information is safe when using the site.
Car Finance & Leasing
1. How do I use the car loan calculator?
You can find the car loan calculator under the ‘Car Finance’ section. Enter the amount, interest rate, and loan term to calculate your monthly repayments.
2. Can I get in touch with car finance providers through the website?
Yes, you can contact car finance providers directly through the website by visiting the ‘Finance’ section.
3. Can I lease a car through yogarage.com?
Yes, we offer leasing options through trusted providers. Visit the ‘Leasing’ section to explore available deals and submit your enquiry to a provider.
Contact & Support
1. What should I do if I encounter a problem with my listing?
If you experience any issues, please contact our support team via the ‘Help’ section on the website or email support@yogarage.co.uk.
2. How do I arrange a viewing for a car I’m interested in?
Once you’ve found a car, you can contact the seller directly through the website by clicking ‘Contact Seller’ to arrange a viewing.
Listings and Advertising
1. How do I list my car or car parts on yogarage.com?
To list your car or car parts, create an account, click ‘Post an Ad,’ and follow the instructions. You’ll need details like the make, model, price, and photos.
2. Is there a fee for advertising my car or parts?
Yes, we offer both free and premium listing options. Premium listings provide greater visibility for your ad.
3. Can I edit or delete my listing after posting?
Yes, log into your account, go to ‘My Listings,’ and choose the option to edit or delete your ad.
4. How long does my ad stay live on the site?
Ads remain live for 30 days, after which you can choose to renew or remove them.
5. Can I get my ad featured on the homepage?
Yes, we offer a ‘Featured Listing’ option that promotes your ad on our homepage for increased visibility.
Car Check & Vehicle Information
1. How do I use the car check feature?
Our car check feature allows you to look up details about a vehicle using its registration (number plate). This provides information like MOT history and tax status. Just enter the number plate in the tool.
Payments and Billing
1. What payment methods are accepted for premium listings?
We accept various payment methods, including credit/debit cards and PayPal, for premium listings.
2. Is there a refund policy for listings?
Refunds for listings are generally not provided once the ad is live. However, refunds may be considered in the following cases:
- Technical Issues: If technical issues on our platform prevent your ad from being displayed, you may be eligible for a refund or credit.
- Duplicate Payments: If a payment was made in error or duplicated, please contact support for a refund within 24 hours.
3. Can I cancel my listing and get a refund?
If you cancel your listing before it goes live, you may be eligible for a full refund. Once the listing is live, refunds are not typically provided unless there’s a platform issue.
4. Are premium features refundable?
Refunds for premium features (such as featured listings or homepage ads) are not provided unless the service was not delivered as described due to a technical failure.
5. How do I request a refund?
To request a refund, contact our support team via the Contact form or email us with your transaction details and reason for the request. Refund requests are typically processed within 5-7 working days.